To allow a group of users access to the remote computer, select Must be member of one of the following group(s), click Add, and choose a group.Dameware is comprised of two key products- Dameware Remote Support ( DRS) and Dameware Mini Remote Control ( MRC), and these are available in a stand-alone version or a centralized version.

To require administrator access, select Allow only administrators to connect.When a technician connects to the client agent as a non-administrator, a non-dismissible dialog box displays a message that the client is running in Non-Administrator Mode. Permission required for these account types.To enable non-administrator access to connect to the client agent, clear the following check boxes:.In the Mini Remote Control Properties dialog box, click Access.On the remote computer, right-click the client agent service in the system tray, and select Settings.Non-administrators from the group are also prevented from accessing the computer.Įxample 3: If Allow only administrators to connect is cleared, and Must be member of one of the following group(s) is selected, then only users in the selected group can access the computer.

The system disregards all other settings on the Access tab.Įxample 2: If both Allow only administrators to connect AND Must be member of one of the following group(s) are selected, then only an administrator from the selected group can access the computer. Permission settings on the Access tab are hierarchical.Įxample 1: If Allow only administrators to connect is selected, only administrators can connect.

You must use an administrator account to connect to a 32-bit agent that has been installed on a 64-bit computer.

To modify the client agent service, the technician must connect with an administrator account.

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